Cloud Fixer Privacy Policy

Last Updated: 10-22-2025

1. Introduction

Cloud Fixer (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we use and share it, how you can access and control it, and how we safeguard it. It applies to our websites, services, applications, and products (collectively, the “Services”) offered via cloudfixer.us and associated domains, and via customer interfaces, support portals, APIs, and any other channels we make available.

By using our Services, you accept the practices described in this policy. If you do not agree, please do not use or access our Services.

2. Scope

This Privacy Policy applies to:

Visitors to our website (cloudfixer.us) and any associated marketing or informational pages.
Customers who subscribe to or use our cloud-services (such as migration services, monitoring, remediation, optimization) under a service agreement.
Users of our support portal, knowledge base, customer dashboard, APIs or other interfaces.
Any other individuals whose personal data we process in connection with our Services.

It does not apply to third-party websites, services or platforms that link from our site or with which you may integrate; you should review their privacy policies separately.

3. What Personal Data We Collect

We collect personal data in different ways, depending on how you engage with us and the Services. The data may include (but is not limited to):

3.1 Data you provide directly

Contact information: name, email address, postal address, phone number, company name, job title.
Account information: username, password, security or authentication data.
Payment information: credit card or other payment instrument, billing address, purchase history (if you purchase subscription services).
Configuration or usage data: details you supply when registering for Services, specifying your cloud environments, migration parameters, credentials (in encrypted form or via secure token), etc.
Support data: when you request support or contact us, you may supply device logs, error reports, description of issues, attachments, or diagnostic data.
Communications: messages you send us (via chat, email, phone), survey responses or feedback.

3.2 Data we collect through your use

Usage data: how you interact with our Services (e.g., login timestamps, feature usage, IP address, device type, operating system, browser type, and other system configuration details).
Monitoring data: in the course of providing cloud-monitoring, remediation, optimization, we may collect telemetry from your cloud environment (subject to your agreement) such as performance metrics, resource usage, configuration states, error logs, etc.
Diagnostics and error logs: information about system performance, crash dumps, error messages from our systems or from your environment when interacting with our Services.
Cookies and similar technologies: when you visit our website or use our online portals, we may use cookies, web beacons, tracking pixels, analytics tools to collect information about your device and browsing behavior.

3.3 Data from third-parties

We may receive data about you from third-party sources: for example, from your organization if you are accessing our Services via your employer; from our service providers for analytics; from publicly-available sources or integrations you have authorized.
Data you permit us to access via integrations or APIs (for instance, cloud provider credentials or telemetry data) under your authorization.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

Provision of Services. To deliver, maintain and support the cloud-services you have subscribed to (including migration, monitoring, remediation, optimization). For example: authenticate you, provide the dashboard, run processes, generate reports.
Improvement and development. To improve our Services, develop new features, fix bugs, monitor and analyse usage.
Personalization / communications. To send you service-related notifications (account changes, updates, security alerts), marketing communications (where permitted), and to present content tailored to you.
Security, fraud prevention and legal compliance. To help detect, prevent and respond to security threats, fraud, abuse, unauthorized access, and to comply with legal obligations.
Business operations. For internal business purposes such as record-keeping, analytics, audits, managing payments and subscriptions, customer support, and vendor management.
Aggregated or de-identified data. We may use aggregated or de-identified data (so that it no longer identifies you) for any lawful purpose.

5. Legal Bases for Processing (if applicable)

Where required by law (e.g., in the EU/EEA), we process your personal data based on one or more of the following legal bases:

Your consent.
Performance of a contract to which you are party (e.g., your subscription agreement).
Compliance with a legal obligation.
Our legitimate interests (provided those are not overridden by your rights and interests) — for example, improving our Services, securing our systems, preventing fraud.

6. Sharing Your Personal Data

We may share your personal data in the following circumstances:

With our service providers and vendors, who help us provide the Services (e.g., cloud infrastructure providers, analytics providers, payment processors). They are bound by contractual obligations to protect your data and to use it only for our permitted purposes.
With affiliated companies or contractors assisting us in operations, customer support, marketing, etc.
With your organization if you are using the Services through a business or enterprise account — your organization may have access to your usage data, configuration data, logs or other content as permitted under your contract with us.
With legal authorities or others when required by law or in good-faith belief that disclosure is necessary to protect rights, prevent fraud or security threats, respond to legal process, or investigate misuse of our Services.
In connection with business transfers: if we are involved in a merger, acquisition, sale of assets, or bankruptcy, user data may be transferred as part of that transaction (subject to confidentiality protections).
With your consent or at your direction: e.g., if you ask us to share data with a partner or third-party integration.

7. Where We Store and Process Your Data

Your personal data may be stored, processed and transferred to various locations globally. We have appropriate technical and organizational safeguards in place to protect your data. If you are located in a jurisdiction with specific requirements (e.g., EU/EEA), we will comply with those rules in applying transfers and processing.

8. Data Retention

We retain your personal data for as long as necessary to provide the Services, to fulfil the purposes described in this privacy policy, to comply with our legal obligations, resolve disputes, enforce our agreements, or at your request for deletion. After it is no longer required, we securely delete or anonymize the data.

9. Cookies and Similar Technologies

We and our service providers use cookies, web beacons, tracking pixels, local storage and similar technologies on our website and portals for various purposes:

Essential functionality (authentication, session management)
Analytics and performance monitoring
Personalization (with your consent, where required)
Marketing and advertising (where applicable)

You may block or delete cookies through your browser settings; note that doing so may impact the functionality of the website or portal.

10. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Request access to your personal data we hold.
Request correction or update of inaccurate or incomplete data.
Request deletion or erasure of your personal data (subject to legal or contractual requirements).
Object to or restrict certain processing (e.g., direct marketing).
Request data portability to another service provider when technically feasible.
Withdraw any consent you have given.

If you are using Services via your organization, some rights may be exercised by your organization. To exercise your rights, please contact us using the details in Section 14 below. We will respond in accordance with applicable law.

11. Security of Your Data

We implement reasonable physical, technical and administrative safeguards designed to protect your personal data from unauthorized access, use, alteration, disclosure or destruction. These include encryption (in transit and at rest where appropriate), access controls, monitoring and audit logs, secure development practices and third-party assessments. However, no system is completely secure, so we cannot guarantee absolute security.

12. Children’s Privacy

Our Services are not directed at children under the age of 16 (or older if required by local law). We do not knowingly collect personal data from children without parental consent. If you become aware that a child has provided us personal data without such consent, please contact us and we will delete that data.

13. International and Cross-Border Transfers

Because our Services involve cloud infrastructure and global operations, your personal data may be transferred to, stored and processed in countries other than your country of residence. We will ensure that such transfers are made in compliance with applicable data protection laws (for example, using standard contractual clauses or other approved mechanisms).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We will post the updated policy on cloudfixer.us and, if the changes are significant, provide notice (for example via email or notification in the portal). Your continued use of the Services after changes indicates your acceptance of the updated policy.

15. Contact Us

If you have questions, requests or concerns about this Privacy Policy or our practices, please contact us at:
Email: pr*****@********er.us
Address: 361 S. Camino Del Rio

Suite 250

Durango, Colorado, 81303

We will endeavour to respond within a reasonable timeframe according to applicable law.