Cloud Fixer Billing Policy

Effective Date: October 22, 2025
Website: cloudfixer.us
Contact: bi*****@********er.us

1. Billing Cycle

Cloud Fixer services are billed on one of the following cycles based on the plan or agreement:

Monthly
Quarterly (Every 3 months)
Annually

Invoices are generated 7 days prior to the renewal date. All services are set to automatically renew unless canceled in advance. Billing is conducted in U.S. Dollars (USD).

2. Payment Methods

We accept secure electronic payments through:

Stripe (Credit/Debit Cards)
PayPal

We do not accept checks, wire transfers, or cash payments.
All card and payment data are securely processed and stored by our payment partners in compliance with PCI-DSS standards. Cloud Fixer does not store or access your full card information directly.

3. Storing Credit or Debit Card Information

You can save a card during payment for future automated billing.
When adding a card, you may choose whether to authorize automatic payments.
If no invoice is due, stored cards may only be added through the “Add Funds” option in your Client Portal.
Any added funds or credits will automatically apply to upcoming invoices.

4. Automatic Payments

PayPal Billing Agreements and stored credit/debit cards will be charged automatically 1 day before the due date.
If the payment fails, email reminders will be sent, and additional attempts may occur before suspension.

5. Taxes and Fees (Colorado, USA)

Cloud Fixer collects applicable state and local sales tax in accordance with Colorado law (C.R.S. § 39-26).
Taxes are automatically calculated at checkout or invoicing based on your billing address within the State of Colorado.
Customers outside Colorado are responsible for reporting and paying any use tax required by their jurisdiction.

6. Late Payments and Interest Fees

Invoices are due on or before the listed due date.

Accounts with unpaid balances over 30 days past due are subject to a late-payment fee of 2% per month (24% APR) or the maximum rate permitted by law, whichever is less.
Services may be suspended or terminated for non-payment after the due date.
Reinstating service may require payment of outstanding balances plus applicable reactivation fees.

7. Cancellation and Non-Renewal

To prevent automatic renewal:

Submit a cancellation request at least 8 days before your renewal date.
If you cancel fewer than 8 days prior, select “Immediate Cancellation” to avoid renewal billing.

Unless otherwise specified, services remain active through the end of the paid billing cycle.

8. Refunds and Proration

No prorated refunds are offered for early cancellation.
Services canceled mid-cycle will remain active until the end of the current billing period.
Refunds are only issued under conditions outlined in our Refund Policy.

9. Non-Payment / Suspension

Unpaid invoices trigger automated reminders and may result in service suspension.
Data, configurations, or backups may be permanently deleted after 30 days of non-payment.
Cloud Fixer is not liable for any loss resulting from account suspension or termination due to unpaid invoices.

10. Billing Support

For billing inquiries, please contact our Billing Department at:
📧 bi*****@********er.us
📞 1-833-325-2511

Please include your invoice number and a brief description of the issue for faster assistance.

11. Policy Updates

Cloud Fixer reserves the right to amend this Billing Policy at any time. Updates will be posted at cloudfixer.us/legal or communicated via email.